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Hosted or Managed Voice

Hosted Voice is cloud-based and enables a more reliable, scalable, and secure voice experience while eliminating the need for traditional equipment. With hosted options, updates, server management, and security are handled by a service provider. This allows, as noted in the CLOUD MIGRATION AND DATA MODERNIZATION section, organizations to migrate from a hefty CAPEX to an efficient OPEX cost model. 

Mobility

Mobile Device Management (MDM) allows administrators to secure and enforce policies on end-point devices like smartphones and tablets using the software. In today’s fast-paced, highly competitive, and mobile world, employees and customers want the ability to communicate remotely and through multiple channels. 

Unified Communications as a Service (UCaaS)

Unified Communications as a Service (UCaaS) is delivered by a third-party over an IP network, usually either a public or private internet connection. UCaaS enables better communication across the enterprise and gives leadership a better understanding of cost.

Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS) provides an omni-channel experience for customers ad employees by providing more ways to engage with a business. Organizations that have customer centers, remote employees, or multiple locations and IT systems are candidates to consider a CCaaS solution. 

Communications Platform as a Service (CPaaS)

Communication Platform as a Service (CPaaS) is a customized platform or application development for an organization's communication systems. CPaaS is often used to integrate multiple applications under one umbrella or platform.

Visit our resources page to help determine what solution is best for your organization.